Frequently Asked Questions (FAQ)
How does the design process work?
It’s really easy to design and price your own quality custom t-shirt or garment, whether you are in Tampa or around the world.
Once your order is finalized, one of our friendly customer service agents will contact you by e-mail or phone to smooth out any remaining questions and get your art ideas, which will be communicated to the art department.
The art department, made up of skilled graphic artists and designers, will mock up your idea and e-mail you for approval. Once the art is approved, your order is moved into the production queue.
Ten business days later (unless you’ve opted for a rush order), your order is ready for shipping!
Where are you located?
Our physical address is:
9610 Norwood Drive
Tampa, Florida 33624
*Please note that our billing address differs from our office address.
Hours: M-F 8AM-5PM Phone: 813.968.2464 Fax: 813.968.2464
Toll Free: 1800.393.2665
How long have you been in business?
President and founder Robert Russo started his resort and souvenir business in the Tampa area back in 1991. Since then, it’s evolved into one of Tampa’s best printing and t-shirt companies.
Do you have any operations overseas?
We’re proud to be an American small business with 100% of our operations, from design to printing to customer service, located right here in Tampa Bay, Florida.
Where would I have seen any of your work?
You can find our work in fine shops located in airports, hotels, and restaurants nationwide. We also service several theme parks in Orlando, California, Branson, MO, and Pigeon Forge, TN, as well as many customers in Canada and the Caribbean. Many businesses and retailers make a good living selling our fine products to their customers.
How do I pay for my order?
We accept all major credit cards, money orders, and checks.
I have questions about pricing!
Our Price and Quoting FAQ should address your concerns.
I have questions about shipping and getting my order quickly.
If you read our Shipping And Deliveries FAQ, you’ll learn about how we ship. And if you need a rush order, we can accomodate you. Click here to learn about Rush Orders.
I have questions about custom artwork.
Our artists go to work for you creating custom artwork. You can read about it here on our Custom Art FAQ.
What kinds of T-shirts and garments do you offer?
We offer quite a lot of different garments for your project, but if you check out our T-Shirt and Garment Info Page before starting your next project, it should put many of your questions to rest.
HELP! I have a question that isn’t here!
We have customer service people standing by during business hours Monday through Friday, eager to answer your questions. Call us at 1.800.393.2665.